FAQ

Frequently Asked Questions

1. Q: What services does your home cleaning company offer?
   • A: We offer comprehensive home cleaning services, including deep cleans, move-in/move-out cleans, short-term rental turnover services, and subscription cleaning services that will help your home feeling ReNEWed and Fresh!
2. Q: Are your cleaners trained and experienced?
   • A: Yes, all cleaners are highly trained professionals with a quality control team with extensive cleaning industry experience. They undergo thorough background checks and receive ongoing training to ensure exceptional service.
3. Q: What supplies and equipment do you provide?
   • A: We bring our own eco-friendly cleaning supplies and equipment, including cleaning solutions, microfiber cloths, mops, and vacuum cleaners. You don't have to worry about providing any cleaning materials.
4. Q: How do you determine the cost of your cleaning services?
   • A: The cost is based on factors such as the size of your home, the specific services requested, and the frequency of cleaning. We provide free estimates right on our website! Simple. Transparent. Clean.
5. Q: Can I trust your cleaners in my home?
   • A: Absolutely. We carefully screen and select our cleaners to ensure trustworthiness and professionalism. We value your privacy and security, and our team follows strict confidentiality protocols.
6. Q: Do I need to be home during the cleaning service?
   • A: It's entirely up to you. Many clients prefer to provide access to their homes, allowing us to clean while they're away, and some are present during the clean. We can work around what’s convenient for you!
7. Q: Do you offer recurring cleaning services?
   • A: We offer recurring cleaning services based on your preferred schedule. Whether you need weekly, bi-weekly, or monthly cleaning, we can create a customized plan to keep your home consistently clean so you can enjoy doing what matters most.
8. Q: What if I'm not satisfied with the cleaning service?
   • A: Customer satisfaction is our top priority. If you're not completely satisfied with our cleaning, please let us know within 24 hours, and we'll be happy to return to the home to address any concerns and make it right.
9. Q: Are you insured?
   • A: We are fully insured for your peace of mind. Our insurance coverage protects both our team and your property in the unlikely event of any accidents or damages.
10. Q: How can I schedule a cleaning service?
    • A: Scheduling a cleaning service is easy. For convenience, you can book services right on our website. You can also text or email us, and our friendly customer service team will assist you in setting up an appointment that suits your schedule.